At Digivoop.com, we aim to deliver your products quickly and safely. Please review our shipping and delivery terms before placing an order.
📦 Order Processing Time
- Orders are usually processed within 24–48 hours of confirmation (excluding Sundays and public holidays).
- In case of delays (high demand, stock issues, or verification), we will notify you via email/WhatsApp.
🚚 Delivery Timeline
- Standard Delivery: 4–7 working days for most metro cities.
- Other Locations: 7–10 working days depending on pin code and courier availability.
- Remote/Out-of-Service Areas: Delivery timelines may extend beyond 10 working days.
(These are estimated timelines. Actual delivery may vary due to courier delays, festivals, or unforeseen circumstances.)
📍 Delivery Coverage
- We currently ship across India only.
- Some pin codes may not be serviceable due to courier restrictions. In such cases, we will inform you and issue a full refund if payment has already been made.
💳 Shipping Charges
- Shipping charges (if applicable) are displayed at checkout before you make payment.
- Some promotions may offer Free Shipping, which will be clearly mentioned on the product or checkout page.
- Note: Shipping charges are non-refundable (as per our Refund Policy).
🚚 Tracking Your Order
- Once dispatched, you will receive an email/WhatsApp update with tracking details.
- You can track your order directly on the courier partner’s website/app.
❌ Failed Delivery
- If the courier cannot deliver due to wrong address, phone number not reachable, or repeated failed attempts, the package may be returned to us.
- Re-shipping charges will apply if you want the product sent again.
- Prepaid orders in such cases will be refunded after deducting shipping charges.
🛡️ Damaged or Tampered Package
- If the package appears damaged or tampered on delivery, please refuse to accept it and immediately notify us at helpdigivoop@gmail.com or WhatsApp +91 7078676096.
- We will investigate and arrange a replacement/refund if eligible.
⚠️ Important Notes
- Digivoop.com is not liable for delays caused by courier companies, natural disasters, strikes, or government restrictions.
- Once shipped, the responsibility for delivery lies with the courier partner, but we will assist you in tracking and resolving issues.
👉 For any shipping-related queries, contact us at:
📧 helpdigivoop@gmail.com
📱 WhatsApp: +91 7078676096