At Digivoop.com, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit, browse, or make a purchase from our website.
🔒 1. Information We Collect
We collect the following types of information when you browse or place an order on Digivoop.com:
Personal Details
Name, email address, phone number, and shipping/billing address.
Payment Information
All payments are securely processed through trusted payment gateways. We do not store your card or UPI details on our servers.
Order History
Products purchased, dates of orders, and preferences to help improve our services.
Device & Browser Information
IP address, browser type, and access logs for analytics, fraud prevention, and security.
📦 2. How We Use Your Information
Your data is used to:
- Process and fulfill your orders
- Communicate order updates, tracking details, and offers
- Improve website functionality and customer experience
- Send promotional emails or WhatsApp updates (only with your consent)
🔐 3. Data Security
We take strong measures to keep your data safe:
- SSL (Secure Socket Layer) encryption on our website
- Secure and verified third-party payment gateways
- Restricted internal access to sensitive personal data
❌ 4. Sharing of Information
We never sell or rent your personal information to third parties.
We may share limited information only with:
- Delivery Partners – to ship your order
- Payment Gateways – to process secure transactions
- Legal Authorities – only if required by law
📧 5. Marketing Communication
From time to time, you may receive promotional emails or WhatsApp messages from Digivoop.com.
You can opt out anytime by:
- Clicking “Unsubscribe” in our emails
- Messaging us directly on WhatsApp or emailing us at helpdigivoop@gmail.com
🧁 6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Save your preferences
- Track usage patterns
- Improve site performance and speed
You may disable cookies in your browser settings, though some site features may not work properly.
🧾 7. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party websites.
📄 8. Your Rights
As a customer, you can:
- Request access to your stored data
- Ask for correction or deletion of your personal information
- Withdraw consent for marketing communication
To exercise any of these rights, please contact us at helpdigivoop@gmail.com.
📅 9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our business practices.
All changes will be posted on this page with an updated revision date.
Cancellation & Refund Policy
At Digivoop.com, customer satisfaction is our top priority. We work hard to deliver high-quality, original products.
Please read our cancellation and refund terms carefully:
🚫 Order Cancellations
- Orders can be cancelled before they are shipped.
- Once an order is dispatched, cancellation is not possible.
- To request a cancellation, email us at helpdigivoop@gmail.com or WhatsApp +91 7078676096 with your order number.
💰 Refund Policy
For Prepaid Orders
- If your return is approved (e.g., damaged or defective product with proof), the refund will be processed to the original payment method within 3–5 working days.
For Cash on Delivery Orders
- Refunds will be issued via UPI or bank transfer after we receive and verify the returned item.
- You must share your UPI/bank details at the time of the return request.
Shipping Charges
- Shipping or handling fees are non-refundable.
✅ Return Eligibility
Returns are accepted only if:
- The product is damaged, defective, or incomplete on delivery.
- A complete unboxing video (clearly showing the unopened package and damage) is provided as proof.
- The return request is raised within 48 hours of delivery.
❌ Items Not Eligible for Return/Refund
- Products that have been used or damaged by the customer.
- Returns without a proper unboxing video.
- Products returned after 48 hours of delivery.
- Free gifts or promotional items.
🔄 Exchange Policy
- We do not offer direct exchanges.
- If you wish to replace an item, please raise a return request (if eligible) and place a new order separately.
📦 Return Process
To request a return or refund:
- Email us at helpdigivoop@gmail.com or WhatsApp +91 7078676096.
- Provide your order ID, reason for return, and the required unboxing video.
- Once approved, we will share return instructions or arrange a pickup.
- Refund will be processed only after quality check of the returned item.
⚠️ Important Note
Digivoop.com reserves the right to reject return/refund requests that do not meet the above conditions.
All items must be securely packaged to avoid damage during transit.
Contact Us
For any questions regarding this Privacy or Refund Policy, please reach out to us:
📧 Email: helpdigivoop@gmail.com
📱 Phone/WhatsApp: +91 7078676096
🏢 Address: KH. NO 1000, Main Jagatpur Road, Street No. 22, Near Rama Public School, Jagatpur Extension, Delhi – 110084, India.